Warranty Information

Please choose from the following options:

Return-to-Base PC Warranty
This warranty is provided as the standard warranty option with the purchase of a PIONEER PC. You can purchase the United Electrical On-Site PC Warranty option for on-site service if required. This warranty covers all of the PCs hardware components purchased from PIONEER except for the items listed in Special Conditions below. This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by PIONEER and servicing from non-authorised service agents. PIONEER will not be liable in any way for accidental damage, theft, software or operator error arising from the use of their products. The Trade Practices Act 1974 and similar legislation imply certain rights and provide certain remedies to consumers that cannot be excluded. These warranties do not affect those rights and remedies
Warranty Period
A PIONEER PC is covered by warranty for a period of 1-year parts and 3-years labour from the date of purchase. DOA Policy If your PC hardware experiences a fault within the first 7 days of purchase, Pioneer will pick the PC up and return a replacement to you. Please read our Returns Policy for more information.
Repair Policy
Faulty goods returned will be repaired or replaced depending on the manufactures policies. Where possible, Pioneer Computers Australia will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the manufacture for repair or replacement under the manufacture's warranty.
  • Third party peripherals and external items including floppy drives are covered by the original manufacturers warranty only. Please refer to the warranty information provided by the manufacturer for more information.
  • Software related faults are not covered by this warranty.
How to apply for warranty
For warranty claims please call (02) 9690 2888 during business hours and ask to speak to one of our Service Technicians. You will be asked for a description of the fault and provided with a Return Authorisation (RA) number. You may be asked to fill out our Return Authorisation form. Once you have been issued with a Return Authorisation (RA) number you can make arrangements to return the faulty PC to our repair centre located at Unit 2, 37 O'Riordan Street, Alexandria NSW 2015.
Return-to-Base Notebook Warranty
This warranty is provided as the standard warranty option with the purchase of a PIONEER Notebook. You can purchase the United Electrical On-Site notebook Warranty option for on-site service if required. This warranty covers all of the notebooks hardware components purchased from PIONEER except for the items listed in Special Conditions below. This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by PIONEER and servicing from non-authorised service agents. PIONEER will not be liable in any way for accidental damage, theft, software or operator error arising from the use of their products. The Trade Practices Act 1974 and similar legislation imply certain rights and provide certain remedies to consumers that cannot be excluded. These warranties do not affect those rights and remedies.
Warranty Period
A PIONEER notebook is covered by warranty for a period of 1-year parts and 3-years labour from the date of purchase.
Dead Pixel Policy
PIONEER notebooks are supplied on the basis that they will have no more than 4 non-conforming pixels on the LCD screen. This means that PIONEER will not repair or replace the LCD screen on your notebook under PIONEER's warranty if the only defect is the presence of 4 or less non-conforming pixels unless they are clustered in such a way as, in PIONEER's opinion, significantly inhibits the ordinary use of the notebook. In addition, scratches to the screen glass face are constituted to be abuse and are specifically excluded from warranty cover irrespective of the screen having an electronic fault. PIONEER's screen supplier will not provide warranty under these circumstances.
DOA Policy
If your notebook hardware experiences a fault within the first 7 days of purchase, Pioneer will pick up your notebook and return a replacement to you immediately. Please read our Returns Policy for more information.
Repair Policy
Faulty goods returned will be repaired or replaced depending on the manufactures policies. Where possible, Pioneer Computers Australia will replace the faulty goods in a prompt manner. However some goods cannot be replaced and will be sent back to the manufacture for repair or replacement under the manufacture's warranty.
  • Notebook batteries are not covered by this warranty; they are covered by a 6-month manufacturers warranty only.
  • Third party peripherals and external items including floppy drives are covered by the original manufacturers warranty only. Please refer to the warranty information provided by the manufacturer for more information.
  • Software related faults are not covered by this warranty.
How to apply for warranty
For warranty claims please call (02) 9690 2888 during business hours and ask to speak to one of our Service Technicians. You will be asked for a description of the fault and provided with a Return Authorisation (RA) number. You may be asked to fill out our Return Authorisation form. Once you have been issued with a Return Authorisation (RA) number you can make arrangements to return the faulty PC to our repair centre located at Unit 2, 37 O'Riordan Street, Alexandria NSW 2015.
On-Site PC Warranty
This warranty is provided by one of Australia’s largest and most prestigious warranty service providers, United Electrical Engineering. It is available in 1, 2 and 3-year options. United Electrical has more than 4000 registered repair agents, and 2000 Tier 1 repairers Australia wide. This ensures complete national coverage with an extensive service and parts resource. This warranty covers all of the notebook components purchased from PIONEER except for external items and batteries – see Special Conditions below. This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by PIONEER and servicing from non-authorised service agents. PIONEER will not be liable in any way for accidental damage, theft, software or operator error arising from the use of their products. The Trade Practices Act 1974 and similar legislation imply certain rights and provide certain remedies to consumers that cannot be excluded. These warranties do not affect those rights and remedies.
DOA Policy
If your PC hardware experiences a fault within the first 7 days of purchase, Pioneer will pick the PC up and return a replacement to you. Please read our Returns Policy for more information.
Repair Policy
The United Electrical Warranty provides an on-site repair service.
  • Third party peripherals and external items including floppy drives are covered by the original manufacturers warranty only. Please refer to the warranty information provided by the manufacturer for more information.
  • Software related faults are not covered by this warranty.
How to apply for warranty
For warranty claims contact United Electrical direct on 1800 673 771 (9am to 7:30pm Monday to Friday AEST). Please note you must quote your warranty ID number when making a claim.
Express On-Site Pickup & Return Notebook Warranty
This warranty is provided by one of Australia’s largest and most prestigious warranty service providers, United Electrical Engineering. It is available in 1, 2 and 3-year options. United Electrical has more than 4000 registered repair agents, and 2000 Tier 1 repairers Australia wide. This ensures complete national coverage with an extensive service and parts resource. This warranty covers all the notebooks components purchased from PIONEER except for external items and batteries – see Special Conditions below. This warranty does not cover damage or failure due to external causes such as lightning and power surges, fire, abuse or misuse, operating outside of prescribe environments, problems arising from integration of products not supplied by PIONEER and servicing from non-authorised service agents. PIONEER will not be liable in any way for accidental damage, theft, software or operator error arising from the use of their products. The Trade Practices Act 1974 and similar legislation imply certain rights and provide certain remedies to consumers that cannot be excluded. These warranties do not affect those rights and remedies.
Dead Pixel Policy
PIONEER Notebooks are supplied on the basis that they will have no more than 4 non-conforming pixels on the LCD screen. This means that PIONEER will not repair or replace the LCD screen on your notebook under PIONEER's warranty if the only defect is the presence of 4 or less non-conforming pixels unless they are clustered in such a way as, in PIONEER's opinion, significantly inhibits the ordinary use of the notebook. In addition, scratches to the screen glass face are constituted to be abuse and are specifically excluded from warranty cover irrespective of the screen having an electronic fault. PIONEER's screen supplier will not provide warranty under these circumstances.
DOA Policy
If your notebook hardware experiences a fault within the first 7 days of purchase, Pioneer will pick up your notebook and return a replacement to you immediately. Please read our Returns Policy for more information.
Repair Policy
The United Electrical Warranty covers an “Express Pick Up and Return” warranty ensuring a fast and efficient repair time for faulty notebooks. All notebooks are returned to local service centres, which are located in extensive geographical locations Australia Wide. Australia Air Express Courier service will collect your notebook anywhere in Australia and will normally have it returned within 3-5 working days.
  • Notebook batteries are not covered by this warranty; they are covered by a 6-month manufacturers warranty only.
  • Third party peripherals and external items including floppy drives are covered by the original manufacturers warranty only. Please refer to the warranty information provided by the manufacturer for more information.
  • Software related faults are not covered by this warranty.
How to apply for warranty
For warranty claims contact United Electrical direct on 1800 673 771 (9am to 7:30pm Monday to Friday AEST). Please note you must quote your warranty ID number when making a claim.